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Office Policies

Appointments

To ensure availability, please schedule your appointments as far in advance as possible. For new patients, please plan to log into our patient portal prior to your scheduled appointment to fill out the registration form. The doctors see new consultation patients in each of our three offices.

Cancellations

Our doctors set aside 45 minutes to an hour for new cosmetic surgery consultation appointments. If you are unable to keep a consultation appointment, please let us know as early as possible so the time can be given to another patient. When you make an appointment our staff will ask for a phone number where you can be reached a few days prior to confirm the appointment. 

Fees

The $75 fee for cosmetic consultations will be applied to your surgical fee, should you decide to proceed with surgery. This fee is also applied to BOTOX Cosmetic® or skin filler treatments. To reserve a surgical time, we ask for a 10% surgical quote deposit, which is non-refundable if surgery is canceled within three weeks of the scheduled date. Exceptions are made for illness or family emergencies.

Billing & Payment

We accept Visa, MasterCard, Discover, and American Express. For insured patients, deductibles and co-payments are due at the time of visit. We ask for a deposit fee when a surgical date is scheduled. Full payment for surgical procedures is due prior to surgery. Financing options are also available.

Financing

Our friendly and professional staff at Napa Solano Plastic Surgery will be happy to privately discuss reasonable financing options for the procedure you desire.

Visa
Mastercard
American Express
Discover

For your convenience, we accept these major credit cards, personal checks, cashiers’ checks or cash.

As service to our patients, we provide a 6 months no point, no interest payment plan through Care Credit. For those who want to extend repayment longer than six months, Care Credit offers flexible extended payment plans. If you would like to learn more, please ask our staff or visit carecredit.com.

Open Payments Database

NOTICE TO PATIENTS OPEN PAYMENTS DATABASE: For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospital be made available to the public. You may search this federal database for payments made to physicians and teaching hospitals by visiting this website: https://openpaymentsdata.cms.gov/